Terms and Conditions

 

All content included in this website, such as logos and images is the property of Flexsurface Inc and protected by United States and international copyright laws. 

The products in FlexSurface Store are for research use only.

 

Privacy policy

We do not sell or share customer information such as email and phone to any other company.

 

Shipping information

The item(s) are usually shipped by two-day shipping.

 

Credit card payment

The credit card processing with through PayPal and complying with PayPal Acceptable Use Policy (AUP) <https://www.paypal.com/us/webapps/mpp/ua/acceptableuse-full>

 

Refund policy

If you have received the materials with any damage or discrepancies, please contact us promptly and we will take quick action.

Items that have been ordered in error can be returned within 14 business days of receipt of material.  All returned item(s) are subject to a 20% re-stocking fee.  The customer is responsible for paying the shipping costs associated with returning the item ordered in error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Prior to returning any items, please contact the Sales Department to obtain an Return Material Authorization (RMA) and shipping instructions.  Items returned without prior authorization may not be accepted.  Shipment of authorized returns should be made within 7 days of the issuance of the RMA.